Our Approach

Home > Our Approach

The Mermaid Approach

At Mermaid we offer comprehensive solutions tailored to our customers specific requirements. What sets us apart is our policies & procedures, unique systems, and people to deliver a better outcome for our clients.

Policies

Compliant, consistent, and best practice service

Procedures

Our training programs ensure procedures are embedded into everything we do

People

People first, better outcomes

Outcomes

We deliver on what we promise

Our approach

At Mermaid we offer comprehensive solutions tailored to our customers specific requirements. What sets us apart is our policies & procedures, unique systems, and people to deliver a better outcome for our clients.

Policies

Procedures

People

Outcomes

Our Policies & Procedures

Mermaid Property Services operates under strict policies and procedures to ensure we provide a compliant, consistent, and best practice service every time. Through our Mermaid training programs our policies and procedures are embedded into everything we do to ensure we align our actions with our words and deliver on what we promise.

Our Systems

Mermaid holds a triple certification in WHS, Quality and Environmental systems. With a focus on continuous improvement to our systems and ultimately our service. Our unique systems are of global standards to deliver exceptional results for our customers.

Our innovation

The property services industry is changing rapidly and Mermaid Property Services continues to evolve our services to always be ahead of the field. We look to innovations to improve quality, efficiency, safety and the environment.

Our People

People first, better outcomes

At Mermaid, our most important asset is our people – and our unique processes are designed to provide support and empowerment for our talented and dedicated staff. With a focus on recruiting great staff, as well as continuous training and development, Mermaid seeks to employee and retain the best people.

Our people reflect a “can-do, will do & have done” attitude and we pro-actively manage to deliver on what we promise with high service standards through maximized productivity and high retention rate of our valued staff members.

Our growth can be attributed to the dedicated staff who have helped us deliver these high service standards and have helped us to uphold our reputation.

Managing Risk & Safety

At Mermaid Property Services we work proactively to ensure we provide a safe and healthy environment for our staff and our customers. We are committed to provide, promoting and maintaining a working environment that minimise the risk to health, safety and wellbeing.

Our commitment includes:

  • OH&S Accreditation AS4801
  • Safety systems and processes
  • Ongoing training focused on OH&S
  • Education on wellbeing
  • Communication and engagement

Contact our dedicated team to find out how we can help you.

Contact Us