At Mermaid we offer comprehensive solutions tailored to our customers specific requirements. What sets us apart is our policies & procedures, unique systems, and people to deliver a better outcome for our clients.
Policies
Compliant, consistent, and best practice service
Procedures
Our training programs ensure procedures are embedded into everything we do
People
People first, better outcomes
Outcomes
We deliver on what we promise
Our approach
At Mermaid we offer comprehensive solutions tailored to our customers specific requirements. What sets us apart is our policies & procedures, unique systems, and people to deliver a better outcome for our clients.
✓ Policies
✓ Procedures
✓ People
✓ Outcomes
Our Policies & Procedures
Mermaid Property Services operates under strict policies and procedures to ensure we provide a compliant, consistent, and best practice service every time. Through our Mermaid training programs our policies and procedures are embedded into everything we do to ensure we align our actions with our words and deliver on what we promise.
Our Systems
Mermaid holds a triple certification in WHS, Quality and Environmental systems. With a focus on continuous improvement to our systems and ultimately our service. Our unique systems are of global standards to deliver exceptional results for our customers.
Our innovation
The property services industry is changing rapidly and Mermaid Property Services continues to evolve our services to always be ahead of the field. We look to innovations to improve quality, efficiency, safety and the environment.
Our People
People first, better outcomes
At Mermaid, our most important asset is our people – and our unique processes are designed to provide support and empowerment for our talented and dedicated staff. With a focus on recruiting great staff, as well as continuous training and development, Mermaid seeks to employee and retain the best people.
Our people reflect a “can-do, will do & have done” attitude and we pro-actively manage to deliver on what we promise with high service standards through maximized productivity and high retention rate of our valued staff members.
Our growth can be attributed to the dedicated staff who have helped us deliver these high service standards and have helped us to uphold our reputation.
Managing Risk & Safety
At Mermaid Property Services we work proactively to ensure we provide a safe and healthy environment for our staff and our customers. We are committed to provide, promoting and maintaining a working environment that minimise the risk to health, safety and wellbeing.
Our commitment includes:
- OH&S Accreditation ISO 45001
- Safety systems and processes
- Ongoing training focused on OH&S
- Education on wellbeing
- Communication and engagement